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Welcome to XOXO online store

CANCELLATION & REFUND POLICY

Cancellation :
If you have changed your mind and want to cancel or edit your order, call +91 9971008313 within 8 hours of placing your order. If your order has not been dispatched, we will process your request. 

Refunds :
From the date of return, pick up we will take 10 working days to process your refund via online transfer to your account.

  • Prepaid Order: All refunds for prepaid orders are processed via payment reversal and the amount is credited in the same account from which the payment was made.
  • COD: All refunds will be processed via online transfer to the account number that you have provided to us at the time of return request.

Please note that depending on your card / bank, it may take additional 2-10 business days after your credit is applied for it to post to your account. 


What is our return policy?

If you should change your mind and wish to return your purchase, we are happy to take it back with no strings attached. Just make sure that:

  • You let us know that you want to return within 20 days from purchase date.
  • The products are unused, in the same condition you received them; in their original packaging.


To initiate return, just follow these easy steps:

Contact Customer Care and request return pickup. Our courier service will contact you within 48 hrs to coordinate pickup.

On the appointed day, you can choose to handover the merchandise to the courier, OR keep it instead- if you change your mind!

Once we receive the product, we'll arrange Exchange or Refund as requested.